Terms of service
Terms of Service
Welcome to PurelyVox. These Terms of Service govern your use of the PurelyVox website and your purchase of products from us. By accessing or using our website, you agree to these terms.
1. About PurelyVox
PurelyVox is a business based in Hyderabad, Telangana, India, offering cleaning and hygiene products through its online store.
2. Use of Our Website
You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.
You must provide accurate and complete information when placing an order or creating an account.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, availability and other information displayed on the website are accurate.
Product images may appear slightly different from the actual product because of photography, lighting, screen settings or packaging updates.
We reserve the right to correct errors, update product information or discontinue products without prior notice.
4. Prices and Payments
All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.
Prices may change from time to time. The price applicable to your order will be the price displayed at the time the order is placed.
Any applicable shipping charges, taxes or other charges will be displayed during checkout where applicable.
Orders are subject to successful payment confirmation and order acceptance.
5. Orders and Order Acceptance
Placing an order on the website constitutes a request to purchase the selected products.
We reserve the right to accept, reject or cancel an order in situations including product unavailability, pricing or listing errors, suspected fraudulent activity, payment issues, or other operational reasons.
If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.
6. Shipping and Delivery
Orders are generally processed and dispatched within 1–2 business days after the order is confirmed.
Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location, courier service and other logistical factors.
Shipping charges are payable by the customer and are calculated and displayed at checkout based on the order and delivery location.
Delivery timelines are estimates and may be affected by courier delays, weather conditions, public holidays, operational issues or circumstances beyond our control.
Where tracking information is available, it will be provided to the customer.
Customers are responsible for providing a complete and accurate delivery address and contact number.
7. Returns and Refunds
Returns and refunds are governed by our Return and Refund Policy published on this website.
Customers should review the Return and Refund Policy before placing an order.
Where a return or refund is approved, the applicable amount will be processed according to our Return and Refund Policy and the payment provider's processing timelines.
8. Customer Responsibilities
Customers are responsible for providing accurate information during checkout and for using products according to the instructions, warnings and information provided with the product.
Customers should read product labels and instructions before use.
9. Intellectual Property
All website content, including text, logos, graphics, product images, photographs, designs, branding and other materials provided by PurelyVox, is owned by or licensed to PurelyVox unless otherwise stated.
You may not copy, reproduce, modify, distribute, publish or commercially use our content without prior written permission.
10. Website Availability
We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available at all times.
We may temporarily suspend or modify the website for maintenance, updates, security or operational reasons.
11. Limitation of Liability
To the extent permitted by applicable law, PurelyVox will not be responsible for indirect, incidental or consequential losses arising from the use of the website or from circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products or applicable requirements.
Updated terms will be published on this page. Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
13. Governing Law
These Terms of Service are governed by the laws applicable in India.
Any disputes will be subject to the applicable jurisdiction of courts and authorities in Hyderabad, Telangana, India, subject to applicable law.
14. Contact Us
If you have questions regarding these Terms of Service, you can contact PurelyVox at:
Email: purelyvox@gmail.com
Phone / WhatsApp: +91 63097 23130
Location: Hyderabad, Telangana, India